SupDesk
For support teams: SupDesk unifies ticketing, live chat, help center and feedback boards so you resolve customer issues faster and reduce support overhead.
Built by Alexander Rabin · Productivity · Developer Tools · SaaS · Freemium
In category: #599 of 1428 · Productivity
SupDesk is an Instant Launch listing on Launch Llama with 21 total upvotes, founded by Alexander Rabin who joined in Aug 2026, compared against 6 alternatives.
Instant Launch listing
Listing status
21upvotes
Community score
Alexander Rabin (Joined Aug 2026)
Founder
Compared against 6 alternatives
Market comparison
Launched on Launch Llama Aug 7, 2026 · #18 of 28 that day
About
Complete customer support platform with feedback boards, live chat, help center & ticketing.
Competitors: Notion, Todoist, Asana
Key Features
- Collect and organize customer feedback through dedicated boards
- Manage support conversations with built-in live chat
- Create and maintain a searchable help center for self-service
- Track and resolve customer issues via ticketing system
- Scale support team without per-user licensing costs
Use Cases
- Set up a public feedback board to collect and prioritize feature requests directly from customers without building custom infrastructure
- Deploy live chat on your website to handle support questions in real-time while customers browse your product
- Build a self-service help center to reduce support volume by enabling customers to find answers independently
- Create a ticketing system to organize and track customer issues across your team with free per-teammate pricing scaling
- Integrate feedback boards and live chat to identify common support pain points and convert them into product improvements
Who it is for
- Solo founders shipping their own product
- Developers running their own apps who handle support themselves
- Small teams without a dedicated enterprise support organization
Pricing
Free forever with no credit card required. Pricing is charged per teammate, never per customer, and end-users are always free. Pro and Team plans include AI tasks, with $0.01/task overage or bring your own key.
SupDesk at a glance
- 01What it is
- SupDesk: For support teams: SupDesk unifies ticketing, live chat, help center and feedback boards so you resolve customer issues faster and reduce support overhead.
- 02Pricing
- SupDesk pricing: Free forever with no credit card required.
- 03Best for
- SupDesk is best for solo founders shipping their own product, developers running their own apps who handle support themselves and small teams without a dedicated enterprise support organization.
- 04Alternatives
- Top SupDesk alternatives on Launch Llama: Notion, Frontdesk AI and Supademo.
FAQ
How long does setup take?
About ten minutes. Paste one script tag for chat, connect an email address, and your feedback portal is live — no onboarding call required.
Who's behind SupDesk?
SupDesk is built by Alex Rabin at Rabin Apps LLC — see who builds SupDesk below.
What happens if I hit my plan's limit?
Nothing you've already collected gets deleted. On the Free plan, new submissions pause until next month or you upgrade — paid plans can turn on metered overage instead of hitting a wall.
Is there a free plan?
Yes. The Free plan includes 1 seat, 1 project, the feedback portal, changelog, private messaging, and 250 end-user submissions per month — no credit card required.
What's the difference between Pro and Team?
Pro includes 2 seats, 3 projects, custom domains, changelog emails, and machine translation. Team includes 5 seats, far higher monthly limits, full integrations, and priority support.
What's the difference between Team and Business?
Business is the volume tier: 12 included seats instead of 5, roughly triple the monthly submission, email and AI allowances, 200 GB of storage, and no ceiling on projects, canned responses or analytics history. If your team is around twelve people, Business also costs less than Team plus the extra seats.
What does priority support include?
On Business we aim to send you a first reply within one business day. Our support hours are Monday to Friday, 9am to 5pm Pacific time, and the clock only runs during those hours — a request that arrives on Friday evening is due Monday. This is a target we hold ourselves to, not a contractual SLA: there are no service credits, and it covers our first reply rather than uptime. Every paid plan gets priority handling; Business is the plan we publish a time against.
Do end-users count as seats?
No. End-users are unlimited and free on every plan. You only pay for teammates in your workspace — never for the customers giving you feedback.
Can I try SupDesk before paying?
Every paid plan includes a free 7-day trial. Add a payment method, start your trial, and cancel anytime before it ends — you won't be charged.
Can I pay annually?
Yes. Every paid plan offers monthly or annual billing — the annual price equals ten months, so you get about two months free. You can cancel anytime.
Alternatives
Flagup.ioFor SaaS teams: Flagup.io centralizes user feedback, detects churn risk early, and prioritizes roadmaps based on real demand with AI-powered insights.More in Productivity
New on Launch Llama
Launched this week · This month's launches · All products A–Z
Ask AI about SupDesk
Supporters
1 founder
1 founder supported SupDesk on Launch Llama.
Reviews
1 comment
I have been a developer for over 10 years now and I know going forward for all my future projects I am going to need a Customer Support Platform, so I created the platform that I would need for all this future projects.
For bots & AI agents
Machine-readable versions of SupDesk and Launch Llama. Fetch these instead of parsing this page.
This listing (.md) llms.txt llms-full.txt ai.txt Full catalog (.md) Endpoint index API docs MCP server MCP manifest Developer docs