Estevano
Under reviewRoutes every hotel guest request to the right department
AI concierge for hotels that answers guest messages in six languages, opens department tickets, and books restaurants and spa treatments.
Built by Pedro Ciordia · Artificial Intelligence · Paid
Coming soon on Launch Llama Tools
Estevano is a Community listing on Launch Llama with 0 total upvotes, founded by Pedro Ciordia who joined in Nov 2026, compared against 4 alternatives.
Community listing
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0upvotes
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Pedro Ciordia (Joined Nov 2026)
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Compared against 4 alternatives
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AI concierge for hotels that answers guest messages in six languages, opens department tickets, and books restaurants and spa treatments.
About
Guests use a hotel-branded app or scan a QR code in their room, with nothing to download, and send requests by chat. Estevano replies automatically, then opens a ticket in the matching console for front desk, housekeeping, or maintenance, with high-priority alerts for urgent faults. A voice line answers the hotel phone and can place room orders using the room number and a PIN. Data is EU-hosted and GDPR-compliant.
Key Features
- Opens tickets in the right department from each guest chat message
- Replies to guests in six languages and translates staff responses
- Takes restaurant table bookings and room service orders inside the app
- Answers hotel phone calls and places orders with room number and PIN
- Tracks every request on a team console with status and history
- Sends confirmations and updates to guests by WhatsApp and email
Use Cases
- A guest asks for a 2 pm late check-out and an 8:30 pm taxi, and the request is routed to the front desk to confirm
- A guest reports that the air conditioning is not cooling, and maintenance is alerted with high priority and tracked until resolved
- A guest books a table at the hotel restaurant or orders room service from the in-room app without calling reception
From the founder
Who it's for
“Hotels and resorts, from one independent hotel to groups. Their guests come from many countries, ask the same questions all day, and requests get lost between reception and the departments.”
Why I built it
“We built it with a real hotel in the Dominican Republic, where guests wrote in several languages and the front desk passed every request on by hand. Estevano answers them in their language and sends what needs a person straight to the right team.”
Who it is for
- Hotel front desk and reception teams handling check-outs, taxis, and guest questions
- Housekeeping and maintenance staff who receive room requests on a shared console
- Hotel operators who want fewer phone calls and manual request notes
Pricing
Contact for pricing (per room per month)
Alternatives
Seekdown AIFor support teams: Seekdown embeds an AI chatbot into your site using existing docs and FAQs so customers get instant, accurate answers and you reduce repetitive support tickets.More in Artificial Intelligence
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