airys

Small teams answer the same questions forever. Different customers, same five answers, typed again by whoever is nearest the inbox. The tools built to fix this are priced for companies with support departments, so most small teams just keep typing.

airys is support automation for the teams too small to justify a help desk.

You write down the answers you keep repeating, once, as short help articles in plain language. No technical setup, no training a model. Then you point your support address at airys and it starts replying.

Every answer comes from what you wrote, and shows which article it came from. It never invents anything. When it isn't sure, it brings your team into the same conversation rather than sending the customer to a separate queue: you can send guidance it relays, or take the conversation over yourself and hand it back when you're done. Whatever your team resolves gets written back into the knowledge base, so the same question doesn't reach you twice.

Everything lands in one shared inbox, sorted by what needs a person first. Contacts and companies build themselves from the conversations. The same articles also power a public help site at your own address, so customers can find answers without writing at all.

Email and website chat work today, with WhatsApp on the way.

Pricing. Free covers 50 conversations a month with no card. Solo is $29 for 500, Team is $99 for 2,000. Plans differ only by volume, every feature is on every plan, including the free one. No per-seat charges, no add-ons, no seat math as your team grows. Annual plans pay for ten months instead of twelve.

Set it up this afternoon. Answer fewer questions tomorrow.