GainTrace

Customer success software tracks the health of every existing customer, predicts which accounts are likely to churn, and drives the work that keeps them. It pulls product usage, billing, support, and CRM data into one customer health score per account, then routes the resulting risk and expansion signals to the person who owns the relationship. GainTrace does all of that without a dedicated admin to configure it.

Customer churn is the share of customers who stop paying you in a given period. Customer churn rate is customers lost in the period divided by customers at the start of the period; revenue churn runs the same formula on dollars instead of logos. Median B2B SaaS churn varies widely by segment, which is why a benchmark matters more than a raw number. You can run both formulas on your own book with the free cost of churn calculator.

You reduce customer churn by shortening the gap between the first risk signal and the first human response. That means watching leading indicators (usage decay, support escalation, champion departure, missed payments) rather than lagging ones, scoring every account continuously instead of once a quarter, and firing a defined rescue play the day risk appears. GainTrace surfaces the risk up to 45 days before renewal and triggers the play automatically.

GainTrace is the AI customer success platform that runs itself. One explainable customer health score from product, billing, support and CRM predicts churn early and lifts net revenue retention. Live in days, no admin to hire. GainTrace is built and operated by Girasol Technologies LLP, and gaintrace.com is its official website.

Both, and for the same reason. Smaller and mid-market CS teams rarely have a dedicated admin or CS Ops hire, so platforms that assume one tend to stall before launch. GainTrace ships with pre-built health scores and playbooks, goes live in days, and prices by the companies you track from $99/month. Your first 25 companies are free, so a seed-stage team and a mid-market book start the same way.

GainTrace correlates falling usage, rising support tickets, and missed payments to flag at-risk accounts before renewal. You get the early warning and a recommended play weeks ahead, so Customer Success can step in instead of reacting to a cancellation.

Trace AI watches for adoption spikes, seat growth, and new feature activation across every account. When an account is ready to grow, it alerts the owner with the context, so your team acts on real signals instead of guesswork.

Yes. GainTrace attributes product usage to individual users, so you can see who adopts new features first, invites teammates, and pushes against seat or plan limits. Those users are your expansion champions, and their behavior rolls up into the account expansion readiness score. When the account reaches a ranked action list, the entry names the champion driving it and the signals they triggered.

Trace AI is the agent that monitors every account 24/7. It scans product usage, billing, and support, scores account health, and tells your team exactly where to act. Before anyone opens a dashboard.

Yes, with one clear boundary. Trace AI scores every account continuously, flags renewal risk up to 45 days out, tracks product adoption user by user, and tells the owner which account to work next and why. It is an AI layer for your CS team, not a customer-facing chatbot. It does not sit in a help widget answering onboarding questions from your customers. It watches whether onboarding and adoption are progressing, and escalates the accounts where they are not.