BrokenProduct

A UX audit is a systematic review of your digital product's user experience that identifies where users get confused, where they drop off, and what is stopping them from reaching their goal. BrokenProduct audits cover core screen clarity, first-use flow, navigation, feature discoverability, CTA effectiveness, and mobile experience.

Traditional UX audits from agencies cost between $2,500 and $40,000 and take 2 to 4 weeks. BrokenProduct delivers an AI-powered UX audit reviewed by a real designer for $0 to $79 depending on your plan, with results in 12 hours. You pay per audit using a credit system with no monthly subscription required.

Your BrokenProduct audit report is delivered within 12 hours of submission. Priority audits are delivered within 6 hours. The capture session itself takes 10 to 15 minutes of using your product normally with the browser extension active.

Yes. The BrokenProduct extension works on any SaaS product, web app, website, or landing page you can open in Chrome, Firefox, or Edge. For mobile apps on iOS or Android, you upload screenshots directly at brokenproduct.com/upload - no extension installation needed on your device.

Yes. Because you are already logged in to your own product when you use the BrokenProduct extension, it captures your real dashboard, onboarding flow, and feature screens - not just public-facing pages. You do not share credentials with BrokenProduct. The extension captures only what you browse.

Every BrokenProduct report is reviewed by the broken_product team before delivery. The team verifies AI findings, removes false positives, and adds expert context where needed. You never receive an unreviewed, automated AI output.

Credits are purchased in packs and spent per audit. A basic audit uses 1 credit, a full audit uses 2 credits, and a priority audit uses 3 credits. You receive 3 free credits on signup - enough for one full audit - with no credit card required. Purchased credits are valid for 6 months from purchase date.

If you receive a BrokenProduct report and believe any finding is inaccurate or unhelpful, contact the team within 7 days and they will re-audit your product at no additional credit cost. Unused credits are also refundable within 14 days of purchase if no audit has been processed.

Yes. Screenshots are stored on encrypted servers in the EU (Frankfurt region) and automatically deleted 7 days after your audit is delivered. Only the broken_product team views screenshots during the review process. BrokenProduct is GDPR compliant and never uses product data for any purpose beyond your audit.

User testing involves recruiting real users to complete tasks while you observe them. A UX audit is an expert and AI-powered evaluation of your product without recruiting participants. UX audits are faster and cheaper - user testing goes deeper but costs significantly more time and money. A UX audit is the recommended starting point before investing in user testing.